There are two primary approaches to cross cultural conflict resolution. One is to work from the perspective of the need to understand diversity in people and to approach the conflict resolution from a diversity perspective. The second I to work from the perspective that underneath the diversity, all humans have some things in common, and to approach the conflict resolution from a perspective of what are universal needs and understandings. The second approach is the one used within the Genuine Contact program.
When many people are involved in conflict, it is best to use the meeting methods Open Space Technology or Whole Person Process Facilitation to find solutions. When up to twenty people are involved in conflict, and they have self identified that they have a conflict that they need to resolve because it is getting in the way of their work and their lives, a Cross Cultural Conflict Resolution approach as done the Genuine Contact way is useful to find resolution. Some one to one work with everyone involved in the conflict is needed, followed by a meeting with all participants in the conflict.
‘Cross-cultural’ can refer to different cultures geographically, it can refer to different cultures in an organization’s hierarchy, it can refer to different generations of the same culture of origin, and it can refer to multiple other perspectives of differing cultures in any grouping.
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