We, at Dalar, as do all Genuine Contact™ professionals, agree to support and uphold this standard of quality to the best of our ability.
Genuine Contact™ Professionals have adopted a holistic approach to leadership and organizational development based on the approach, program, and power of the Genuine Contact program. They have developed competence in working with at least one module of the Genuine Contact program to assist leaders and organizations in their development. Genuine Contact Professionals, when working with modules of the Genuine Contact program in their work as organizational consultants, leadership development consultants, and meeting facilitators, work within the scope of the modules that they have developed competency in.
They have made the following commitments to ensure the most beneficial results of their work and recommit to this quality commitment annually. To ascertain if someone is a Genuine Contact Professional, check with the Genuine Contact Program Director. While the Program Director cannot remark about the competence of the person, she can verify that a Quality Commitment has been made. Leaders and organizations seeking to engage a Genuine Contact professional are responsible for selecting the professional from the list of available professionals and doing their own reference checks.
Depending on the needs of the client, a Genuine Contact Professional could pull larger teams together from amongst the Genuine Contact Professionals, and others whose work is in alignment with our quality commitment, when needed, including those needs that are international in scope. Amongst the Genuine Contact Professionals, some have invested in their personal and professional development to become authorized Trainers in the Genuine Contact program, authorized to train others in the modules of the Genuine Contact program. To ascertain that someone is an authorized Trainer of the Genuine Contact program, also contact the Program Director.
Our Quality Commitment
We assure the quality of our work with the following:
When working with the Genuine Contact program to facilitate meetings, we follow an established protocol which includes preparation meetings, facilitation of the main meeting, facilitation of a debrief meeting, and ensuring a follow up accountability meeting whenever possible. We use Whole Person Process Facilitation as the participative and creative method for the preparation and debrief meetings and either Open Space Technology or Whole Person Process Facilitation or another participatory approach such as Future Search, World Café or Appreciative Inquiry (all credible participatory meeting methods) for facilitating the conference or main meeting. When possible, even when meeting methodologies are used that are not part of the Genuine Contact program, they will be conducted within the operating platform of a Whole Person Process Facilitation meeting. The meeting methodologies used in the pre- and post meeting ensure that as much information as possible is gathered so the sponsor can make informed decisions about the conference and/or meeting results. When face to face meetings are not possible, we follow the established protocol using web-based meeting platforms that support facilitation with Whole Person Process Facilitation for the content of the meeting.
Upon completion of the conference and/or meeting, we can provide our clients with an evaluation, based upon participant feedback upon request.
Longer Term Consulting Services for Personal Development, Leadership Development and/or Organizational Development
We work with potential clients to establish that the Genuine Contact approach is suitable by discussing the values considerations with the potential client.
At the time of contracting, we ensure that we have clarity about the business goal of the assignment, leadership considerations regarding success of the assignment in the organization, expectations of the client (deliverables), who the people are who need to be involved for the assignment to be successful, the design, how the relationships will be worked out for success, and how the collective intelligence of the organization will be accessed if needed.
A schedule of review meetings will be established for course correction as needed in relation to the initial scope of the agreement. We understand the importance of continuous review and change rather than waiting until the final review.
Personal Competence, Capability, and Capacity Development
As Genuine Contact professionals, we commit to our ongoing personal competence, capability, and capacity development with a minimum of:
- Weekly participation (reading and/or writing) in national and international exchange of experience through web based mentoring circles intended for our development.
- Capability and capacity building with colleagues on a self managed basis at least twice annually through participation in a Genuine Contact face to face mentoring circle. If attendance at a larger mentoring circle is not possible, to create a mentoring circle (physical or virtual) with at least one other colleague for the purpose of skill building
- Participation in at least one Genuine Contact training annually, either through intensifying learning in a familiar module or taking additional modules, to be done in person, on-line, or by reviewing a GC training cd and accompanying workbook.
- Reading of The Genuine Contact Way newsletter and/or other publications of our Genuine Contact community of professionals
- Leadership in assisting our Genuine Contact community of professionals develop competencies, capabilities, and capacity by taking leadership in any number of ways.
Environmental Protection Policy
We use food, materials and techniques that ensure the least possible negative impact on the environment.