Cross Cultural Conflict Resolution (Real-Time Learning + 1:1 Mentoring) (2022)


Self-Study + Real-Time Workshop (April 26-28, 2022) + One-to-One Mentoring + Mentoring Circle

For Executives, Facilitators, Consultants, Managers, Team Leaders, HR and OD specialists

Workplace conflict is all too common and all too harmful for organizations.  This study by CPP Global suggests that 85% of employees report experiencing some level of conflict at all levels of organizations. That workplace conflict is estimated to take up approximately 3 hours a week of employee time.  Time that isn’t being spent doing the work that is needed to achieve organizational goals. Conflict affects productivity, employee job satisfaction, teamwork and the organization as a whole.

So it’s easy to understand that your organization needs a conflict resolution strategy that works.  A conflict resolution process that is:

  • effective in creating real, meaningful and lasting resolution
  • respecting each of the people involved so they feel heard, understood and accepted
  • participative so that everyone feels they have contributed to the solution, creating buy-in throughout the process and into the implementation of the resolution

In short, you need a conflict resolution process that is easy to use and actually works.

Cross Cultural Conflict Resolution

You are invited to learn a simple to use method for facilitating conflict resolution with individuals or groups who want to resolve their conflict. This method for resolving conflict is applicable in every situation of conflict, including cross-cultural situations, because it works with aspects of the human being that are the same across all cultures.

Cross-cultural situations are any situations in which individuals or groups with perceived cultural differences are in conflict. Culture can include age and generational differences, departments or teams, different levels of the organization, as well as more commonly perceived cultural differences like race, religion, sexuality or gender identity. By simultaneously recognizing that these differences exist while also honoring the aspects of the human being that are the same across all cultures, cross cultural conflict resolution supports finding resolution that is real, meaningful and effective.


Skill and Capacity Building

You will leave this experiential, interactive workshop equipped with:

  • A simple and duplicable process through which you will lead meetings for conflict resolution
  • A practical, holistic way of preparing the individuals to be involved with the conflict resolution meeting
  • A practical, holistic way of preparing yourself to facilitate successful conflict resolution meetings
  • The skills and knowledge to recognize when conflict resolution won’t work and other means need to be employed
  • A peer-to-peer mentoring circle for ongoing learning

Complete Learning Program

  • Segment 1: Self-study video focused on your Business and/or Development Goal. Plan for 1 hour.
  • Segment 2: Learn about Cross Cultural Conflict Resolution. Plan for 3 hours.
  • Segment 3: Focus on How You Show Up. Plan for 30 minutes.
  • Segment 4 Focus on Conflict Prevention. Plan for 45 minutes.
  • Segment 5: Real-time online workshop to process learning about Cross Cultural Conflict Resolution with Birgitt Williams and Rachel Bolton. Dates: April 26-28, 2022. Plan for 3 sessions of 3.5 hours each. AND One-to-One Mentoring (3 hours) Date to be arranged with Birgitt Williams. For a leadership team going through this learning together, the one-to-one mentoring session is replaced by two group sessions with Birgitt Williams or Rachel Bolton of three hours each, date to be arranged
  • Segment 6: Real-time Mentoring Circle. 3 hours. Date: 2023 TBA, from 9 am to 12 noon EDT.